Shipping

We offer multiple shipping options, which may take 1-5 days depending on  the shipping option that you’ve selected 

Free Shipping

We offer free standard shipping on orders over 500$

Expedited Shipping

We also offer expedited shipping at the following rates:

Standard: $10.99 ( 3-5 Business Days )
2 Day: $35.99 ( 2 Business Days )
Overnight: $86.99 ( 1 Business Day )

If you select an expedited option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

We will send you the tracking number when your order ships. You can also track it by logging into your account. 

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
 

UPS and USPS is our preferred shipping choice for all domestic and international shipments.

Yes we ship internationally. Customers will be responsible for all duty and taxes imposed by their country if any. International shipping charges will be applied to all orders. Please see shipping section for different shipping methods and rates.

Payment

We accepts all major credit cards/debit cards. We also accept bank wire, and paypal

At Dorsett & C0 Fine Jewelry, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using via a 128-Bit SSL security, the standard method accepted industry wide for your payment. Your information is 100% secure and confidential.

We do have a 28 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return. 

 

Returns & Refunds

We do have a 28 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return. 

Log in to your account and proceed to the return order tab.
We do accept returns in respect to the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.

We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
i.

General Inquiries

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

We do for diamond jewelry products with the wholesale cost of $2000 or more.

Dorsett & Co Fine Jewelry is dedicated to providing high quality diamonds to our resellers taking into account ethical values.  We too share the public’s concern regarding conflict diamonds. Here at Dorsett & Co Fine Jewelry we purchase our diamonds only through respected, legitimate channels. Dorsett & Co Fine Jewelry will continue to be a proud supporter of the Kimberley Process that works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.

Yes all of our products are stamped with the corresponding metal and manufacturers logo.